Refund policy
As a general rule, you have 14 days to return your purchase online and request the change or refund of the amount. We also remind you that the colors that appear on the screen may vary in reality. In any case, you can consult our general refund policy below: If you are not satisfied with your purchase, you have a period of 14 calendar days following the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods to execute your right to return and request the change or the refund of the amount. In case of returns by own will, the direct costs of the return will be free, paid by GABFOODS only the shipments from EU (European Union).To make a return, the product and its packaging must be in perfect condition. There will be no change or return of those products that are not in the same conditions in which you received them, along with their original packaging, labels and along with any accessory related to them.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns of gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
The quality department will determine if the GABFOODS products are in the same conditions in which they were sent. You will be responsible for any decrease in the value of the products resulting from handling them other than that necessary to establish their nature, characteristics or operation. Products that have been returned damaged, incomplete, used or dirty by the fault of the customer will not be reimbursed and will be made available to their sender and returned to postage due.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Return process
To make the return you must follow the following steps:
1. Download, print and fill this document.
2. Pack the item to be returned in its original packaging (with the original labels) and include the return form.
3. Request the collection of the package through the link provided.
You can decide between:
1. Change for another product: The change can be made for another product with the same characteristics or the same price.
2. Refund in the form of payment: once the goods have been received in our warehouses and after checking the status of the same, we will proceed to the reimbursement of their amount in the terms established in RDL 1/2007, according to the payment method used by the customer (eg on the same credit card used to pay for the purchase or on the PayPal account that he uses). The return will be made as soon as possible and, in any case, within 30 days from the date you returned the product.
In the event that the delivered product is defective, you must follow the aforementioned return procedure. The quality department of GABFOODS will examine that there is indeed a manufacturing defect. Once examined, we will contact you through the telephone number or email address you provided in the letter, communicating the answer. In the event that the product is not defective, any expense that may arise will be at the customer's expense.